ProudCity Pilot Guide

ProudCity -

Proudly serving your city

Welcome to the ProudCity Pilot Program and sharing our belief that:

  • civic pride stems from a love of where you live
  • governments want to serve proudly
  • through open, responsive digital services, residents and governments can co-create cities they love and are proud of

We’re excited to collaborate with you on the future of your digital government services and look forward to re-imagining how cities can best serve residents, business owners and visitors and build a stronger sense of community.

Thank you for letting us join you in proudly serving your city.

Luke Fretwell
CEO

Intro

The ProudCity Pilot Program gives cities the opportunity to collaborate with ProudCity and test and give feedback on new product developments.

What cities get

  • One-year of free, secure website hosting and support
  • Customizable city branding
  • Self-managed content management system
  • Third-party integrations*
  • Special attention in our ProudCity Pilot onboarding process

* Integrations included in the ProudCity Pilot Program are indicated in the integrations page on the ProudCity website. If you prefer alternative services, we can link out and consider these for future integrations.

Pilot city pledge

As a pilot city we commit to collaborating with ProudCity and building digital experiences that make it easier for residents, businesses and visitors to access government services and information.

We will:

  • Stand up a live city BETA website within 30 days
  • Stand up a LIVE city website within 60 days
  • Participate in the ProudCity User Testing Group

ProudCity process

We believe cities should test-drive digital services privately and publicly before making a purchase commitment.

Our three-step process enables an agile, iterative, open approach to empowering governments before making this crucial decision. This approach allows cities and residents to co-create the digital services that work for them in an comfortable, collaborative environment.

Three simple steps:

  • DEMO: Find your city demo and claim it.
  • TEST: Build your test site.
  • LIVE: Make test site your new city website.

DEMO

DEMO is a basic example of what your city homepage could look like. Claim your city demo to set up, customize and begin experimenting with your free test site.

TEST

Test is a free version of your city’s website. You get full administrative access to customize your design, add content, review integrations and test-drive all available features. Test allows you to ‘try before you buy’ and gives you an opportunity to openly share with your residents and get feedback while your legacy website remains. If you’re not happy with your test site, no harm, no foul.

LIVE

LIVE is your new, official city website, fully hosted and maintained by ProudCity. Once you’ve put the final touches on your test site, you can formally launch and enjoy the comprehensive benefits of the ProudCity Platform.

Apply

Visit proudcity.com/pilot to apply for the ProudCity Pilot Program.

Onboarding

For cities accepted into the ProudCity Pilot Program.

Survey

To best assess pilot city’s current status and future digital service needs, the pilot will complete the ProudCity Pilot onboarding survey.

Recommended reading

Please take time to review the following information to help you better understand our digital government services philosophy:

How we work

Team agreement

We agree to:

  • Be open, honest, mindful, collaborative and responsive
  • Respect and trust the designated person to make final decisions
  • Remember who we’re serving

Project management

To collaborate on the pilot in an organized, agile manner we use the project management tool Trello. Please create your free account so that we can invite you into your city Trello ‘board.’

More about Trello:

Meetings

Protocol:

  • Use video (Google Hangouts) whenever possible*
  • Start and end on time
  • Have an agenda

Weekly check-in (30 minutes) format:

  • What we’ve done
  • What we’re doing
  • Blockers
  • What we’ve learned
  • Assignments

* you must have a Google account to access Google Hangouts

Point of contact

Primary:
Kevin Herman
kevin@proudcity.com

Secondary:
Luke Fretwell
luke@proudcity.com 

Community

ProudCity Community is a network of ProudCity users and digital government managers.

Channel topics include:

  • #announcements (ProudCity news and updates.)
  • #engagement (Social media, outreach news, info, discussions.)
  • #events (Share digital government webinars, conferences, events, etc.)
  • #general (General digital government news, info, discussions.)
  • #introductions (Introduce yourself: name, city, title, LinkedIn.)
  • #jobs (Share digital government job opportunities.)
  • #opendata (Open data news, info, discussions.)
  • #watercooler (Informal chit-chat.)
  • #wins (Big or little, share your digital government success stories!)
  • #help (Ask your digital government or ProudCity questions.)

Request an invite

About ProudCity

ProudCity is a web platform that lets municipalities easily launch and manage government digital services all in one place.

We empower government to proudly serve their residents, businesses and visitors and build a stronger sense of civic pride.

We believe:

  • civic pride stems from a love of where you live
  • governments want to serve proudly
  • through open, responsive digital services, residents and governments can co-create cities they love and are proud of

ProudCity promise

We will:

  • build digital experiences that make it easier for residents, businesses and visitors to access government services and information
  • empower government to procure and provide modern digital services that best serve their cities

Connect

Have more questions? Submit a request

Comments